You have an option for replacement but I wanted to use it for a project so can’t return.Overall, the controller is really nice with following highlights:1. There’s hardly any support from seller for this.

Mine had some issues where the DAW controls Were not working and in over 15 days the Native Instruments team was still trying to figure out a solution.I got it working from an expert who charged separately from me. So those looking to use orchestral sounds like Strings, Flutes, Brass etc will have to get addon libraries.I use Logic Pro X and the controller ideally should work with it. So please beware as FAQs have many people saying that it comes along.Secondly, the included libraries are descent for you to start with but there are hardly any good orchestral sounds included. Slight dents on the box but product was good with no damage.And please note, it DOES NOT COME WITH KOMPLETE KONTROL SELECT.I wrote mail to seller - Musician Jack who reverted confirming that it comes with Komplete select software but later they told that it was confusion and I won’t get that software. Read this before you buy! Software confusion clarified. Arturia KeyLab 49 MkII Professional Midi Keyboard Controller with Velocity & Aftertouch Keys, Advanced DAW Controls + V Collection 9 Software Bundle (Black Edition)

Komplete kontrol a49 review